Frequently Asked Questions

While your virtual medical billing specialist may be working from across the globe, you’ll feel like they’re just in the next room. Using secure remote access software, your medical billing VA can access your phone system and computer network from wherever they are in the world. This is how they can make calls from your office phone number to check on payments, send insurance documentation from your office email address, and work with patients without anyone ever knowing they’re sitting at a computer across the globe.

The schedule of your medical biller is your choice. If you want your medical billing VA to work during your regular business hours, that’s great. Or if you’d like them to work overnight in your time zone so you can walk in every morning knowing all of your practice’s billing tasks were completed while you were asleep, that’s fine, too. Our medical billing virtual assistants are available to work whatever hours suit your practice best.

• Affordable– Medical billing virtual assistants cost about 1/3 of the salary of an in-house medical biller.

• Professional support – Don’t settle for hiring whomever you can find locally to help with your medical billing. MEDVA has gathered the most professional medical billing VAs from across the globe for you to choose from.

• Prevents burnout – When you can delegate all your medical billing tasks to a virtual assistant you can trust, you can reclaim your time and lower your stress level.

• Increases customer satisfaction – Customers who have their billing questions answered promptly and bills handled accurately are more likely to leave positive reviews and refer their friends.

• Makes scaling possible – Been putting your growth on hold because you can’t find time to focus on scaling your practice? Medical billing VAs let you invest in what’s important instead of getting bogged down in billing tasks.

Physicians and medical practices in all specialties are turning to medical billing VAs because they’re so much more affordable than in-house employees and provide high-quality billing services for a fraction of the cost.

The average annual salary for an in-house medical biller is $22 an hour, or $45,760 annually, in the United States. But the cost to hire a virtual medical billing assistant is only $10 an hour. For a full-time employee, that’s a savings of nearly $25,000 a year!

With a medical billing virtual assistant, payroll savings is just the tip of the iceberg. When you hire an in-house medical billing specialist, you can expect to pay between 1.25 to 1.5 times their salary to cover benefits, as well. For example, an in-house employee with a $40,000 annual salary actually costs your practice between $50,000 – $60,000 each year once you factor in benefits like paid time off, sick days, holiday pay, vacation time, dental insurance, and health insurance.

But when you hire a medical billing virtual assistant from MEDVA, the $10 per hour rate covers everything, so it’s easy to afford the help you need.

How will you know that you can trust your medical billing VA to handle such important tasks for your practice? For starters, every one of our VAs undergoes an intense vetting process – that’s how we make sure we only hire to best. Secondly, you’ll get to know your medical biller personally because you’ll be working with the same person every day.

You may communicate with your medical billing virtual assistant as often as you like via chat, video calls, phone calls, and email. Maybe you’d like to start every day off with a morning check-in, or perhaps you’d rather provide your VA with an ongoing task list to manage and only check in when something is needed. How often you communicate with your VA is completely up to you.

If you’re not happy with your medical billing VA’s personality, reliability, or performance, just let us know. We will address the situation immediately and replace your VA with a different one right away.

Being able to fire or replace your medical billing virtual assistant quickly is another benefit of working with a VA. In the United States, labor laws can prevent you from easily firing an employee who is not performing up to your standards. In some states, it can take months and lengthy documentation to fire an employee without fear of a lawsuit.

Because our medical billing VAs work outside the U.S., they are not subject to U.S. labor laws. That means you can hire and fire without the headache.

Daydreaming about opening another office location? Want to take on more patients and increase revenue? The cost and hassle of finding new employees often keep physicians’ dreams of scaling their practices on hold. But at the low cost of only $10 per hour, our virtual RPM assistants are easy to hire and incredibly affordable, so you can scale whenever you’re ready.

Wanting to grow your practice? Want to take on more patients and increase revenue? The cost and hassle of finding high-quality medical billers often keep doctors’ dreams of scaling on hold. With our rates, MEDVA VAs are easy to hire and affordable, so you can scale when you’re ready.